Claims for Defective, Absent, and Damaged Merchandise: All claims must be filed with in 7 calendar days from the day you receive your order. Please be advised this applies to all claims including factory/concealed damages. Only one claim per order can be accepted, please check all your merchandise thoroughly.If a claim has not been filed within 7 days from the day you received your order BL Gifts Imports is no longer liable for damage merchandise and will no longer accept or file claims for damages. Please review our complete damaged / defective claim policy before submitting your claim online. Please click here to review our damage/ defective claims policy. You will be contacted by a member of our customer service department before your claim is approved. All refunds will be issued as in house credit only. Shipping cost are none refundable.