What are your products Made out of? All of our figurines are made of polyresin unless note others wise. Any item that is made of a different material such as metal or glass will be noted in the description. Also all of our housewares items are either made of dolomite or stone ware. Please feel free to contact us concerning any question you may have about our product line.  Top of page

What Payment Methods do you accept? We accept Visa, Master Card, Discover, American Express and Paypal. We do apologize but we no longer off C.O.D as a payment method. Top of page

Do I have to be a business to buy from you? Do I need to have a sales tax number to purchase your products? Yes. We are a wholesale only company this means we are buy law only allowed to sales to businesses that have a valid tax exempt number. Any company that is selling a product for resale is required to have a sales tax license of some type. While some states may not require a state sales tax certificate everyone who is offering a product or service for resale is required to have a Federal sales tax licenses.  Top of page

Do you charge a membership fee to purchase products from your company? Do you charge handling fees on the orders I place? We do not charge membership or handling fees. You only pay for the merchandise and the shipping cost. Top of page

What is your minimum order? Our Minimum order is $50.00 not including freight. Please note you may mix as many items as you like to meet the minimum.  Top of page

Can I use the product pictures on your website? Yes, all customers purchasing from us are more than welcome to use our photo the only thing we ask is that you do not link directly to our web site. Top of page

Do you have a Catalog? We do apologize but at this time we do not offer a printed catalog of our products. Due to our constantly changing inventory and the regular new product introductions a printed catalog is just not possible. We take great care in making sure our web site is always up to date with our current inventory. Updates are made daily to reflect changes in inventory and new arrivals. We currently run on a 95% fill rate for all orders place online. You can order from our website with confidence knowing that the products you have ordered you will receive. Top of page

Can I mix items to receive the case discount? All of the case discounts offered are based on actually solid master case packs from the factory. Many of which already come assorted, which is denoted in the item description. While we do carry many design that are very similar each individual design or assortment has it own special packaging. Many items that have a similar design, size and item numbers may not be interchangeable. So we do apologize but we can not offer case discounts on mixed item numbers. Top of page

In the item description is says 2 asst is the price for both? Many of our items come in assorted cases where there are multiply styles of a design in a case pack. This is noted in our description to let customer know how a master case of any product is packed. If any item is listed as two assorted or three assorted and you see each listed next to the price this would be the price for each individual piece. This would not be the combined price for the two or three different designs. If you have any question concerning pricing please feel free to contact us. Top of page

The item is listed as assorted can I pick which design I receive? We do apologize but in order to be fair to all of our customers and to keep our case packs even we are unable to allow customers to pick which design they receive. However if you order by the assortment will make our best effort to ship the assortment. Top of page

Why are items I ordered before no longer available on the website? All of the items listed on our website are in our warehouse and ready to ship. As items sell out they are deactivated until they are back in stock. While we maintain a 95% fill rate on all of our orders from time to time we will over sale an item before we have a chance to remove it from the web site. All orders placed online will receive an email confirmation(Please verify your email address on the order form prior to submitting your order); this email is sent prior to pulling the order. Items that are not in stock after the order has been pulled are removed from the final invoice. We receive at least one container a week of restocks and new products if there is any items you are hunting for please feel free to contact us. Top of page

Do you have a warehouse or showroom I can visit? We do offer a showroom were our entire inventory is on display. Our showroom hours for placing orders or picking up ones already placed are 9:00 AM to 3:00 PM Monday thru Thursday and By Appointment on Fridays. We are closed on Saturday and Sunday. Click here for directions to our warehouse. We do suggest that all customers planning to visit are showroom call ahead so that we can insure you will receive the highest level of service possible. Depending on the size of the order most visits to our showroom take about two hours this included writing, pulling and invoicing the order. Please try and plan accordingly, we will do our best effort to have your order finished as quickly as possible. We do apologize but for insurance reason we are unable to allow customer to pull their own orders from our warehouse. Top of page

Do you Drop Ship? Do you ship to Foreign Countries? We do apologize but we do not offer any type of drop ship services nor do we ship outside the US. Top of page

Shipping Answers

Why is shipping not included with my order total? How much will shipping cost. Shipping is based on weight, box dimensions and destination of the order. Each order is different depending on the items that are chosen. We do not know the shipping total till we package and weight the order. All orders are charged exactly what we are charged by the freight carrier.  Top of page

How long will it take to receive my order? While most orders do leave our warehouse the same or the next business day we do suggest that customers plan ahead as much as possible. During busy times of the year it may take up to three business days to process orders, all orders are pulled on a first come first server basis. While most customers have found we offer some of the fastest delivery times in the industry we suggest that you allow for as much processing and delivery time as possible. Click here to see the  estimate time it will take the freight carrier to deliver your order. This does not include the time needed to process your order before it is shipped or the shipping day. After you order is shipped you will receive an email with your tracking number. Please feel free to contact us with any questions concerning shipping. Top of page

What does truck ship only mean? Some of our items due to their fragile nature are unable to be shipped buy UPS ground or FedEx. These items must be shipped on a pallet by a commercial trucking company (also referred to as LTL service or Freightliner). We do generally suggest a minimum order of five hundred dollars for truck shipments. All of our items can be shipped by LTL service, your order does not have to contain just truck ship only items nor are you required to buy a pallet of the same item. The minimum freight cost per pallet is between ninety dollars and one hundred and thirty dollars. Trucking freight is based on weight and location so cost will vary depending on these factors. For some larger orders LTL service may be a more practical solution than UPS or FedEx ground even if your shipment contains no items that are truck ship only. In some cases we may at our discretion chose LTL over UPS or FedEx ground. Please feel free to contact us with any questions. Top of page

Why does my box weight less than what is says on my shipping label? As of January 1, 2007 UPS has changed the way in which they figure their over size boxes for ground services. All of the other major ground carriers have also since followed suit. The old oversize standards have been replaced by new dimensional standards. The way in which a box's weight is figures is by multiplying the L x W x H and if the total is larger than 5184 cubic inches you divide by 194 and the remaining number is the billable weight if the actual weight is not higher. As much as 90% of our shipments fall under this classification due to the bulky light weight nature of our products. Our warehouse is taking all steps possible to pack order in ways to work around the new classification. An example of how this effects billing weights last year a box with the measurements of 21 x 21 x 21 would have been billed at a minimum weight of 30lbs( this would be based on this box having a circumference of 105 inches). Starting in January the same box would have a minimum billable weight of 48 lbs (21 x 21 x 21 => 9261 divided by 194 => 47 .73 this rounds up to 48 lbs). Please feel free to contact us concerning any questions you may have concerning your shipping or any questions concerning this change. Please also note this is a change that will affect all shippers and not just us. Top of page

Why does UPS or FedEx say my tracking number is invalid? Packages do not register till they are scanned in at the local center. Their may be a several hour delay from the time we close out our system and the boxes are scanned in. Normally with in a couple of hours this information will be updated and available to view. Top of page